Archive for the ‘Reputation Rehabilitation’ Category

Rebounding from a Twitter Scandal: Anthony Weiner & Huma Abedin’s Playbook

Wednesday, April 10th, 2013

Jonathan van Meter has written a New York Times Magazine cover story about Anthony Weiner’s exploration into a political comeback.  It comes out in print April 14 and went online this morning. Deconstructing the strategy behind it is interesting in terms of online reputation management.

In 2011 Weiner, then a New York congressman, tweeted an inappropriate photograph of himself to thousands of followers. Since addressing the scandal and stepping down from political office, he has kept a low profile until this story. In it, he announces his plans to enter the New York City mayoral run. He has a political fund with $4.3 million to invest.  Before deciding to participate in this article, he spent $100,000 to evaluate public sentiment toward him. Adding complexity to the issue, he is married to Huma Abedin, a highly respected political aide to Hillary Clinton. (more…)

With New Ads, Coca-Cola Speaks Up About Obesity: A Case Study

Monday, February 4th, 2013
The Coca-Cola logo is an example of a widely-r...

Everyone seems to agree that Coca-Cola’s new television spots addressing obesity are a response to the increasing negative attention that the beverage industry has received from initiatives like New York’s restrictions on sugary drinks. When it comes to the question of whether that campaign is an effective or appropriate strategy for the world’s most valuable brand, however, it’s harder to find consensus. (more…)

Toyota Case Study: A Strong Reputation Is Worth the Expense

Thursday, January 3rd, 2013
MEGAWEB (Showroom of Toyota)

Toyota’s recent $1.1 billion settlement of a class-action lawsuit regarding faulty acceleration issues with millions of its vehicles might seem like a major concession, but it will likely help the automaker put a tumultuous period in the past, shore up its reputation, and focus on a brighter future. (more…)

Instagram: A Case Study – New Terms Upset a Strong Reputation

Saturday, December 22nd, 2012

When Instagram modified its Terms of Service earlier this month, new language about using and profiting from its users’ photos sparked an uproar. The popular photo-sharing service, which was acquired by Facebook earlier this year for $1 billion, quickly realized the seriousness of its blunder, first publishing a blog post titled “Thank you, and we’re listening” and then withdrawing its controversial changes. But even if that swift response kept angry users from jumping ship to competitors like Flickr, it won’t undo the damage that has been done to Instagram’s reputation. And the strength of its reputation has been central to its ability to attract more than 100 million users since its launch in 2010. (more…)

Charlotte Beers: A Legend’s Take on Reputation Management

Thursday, December 20th, 2012

Charlotte Beers is a legend in the advertising industry. She’s a maverick known for turning around and rebuilding top agencies including Ogilvy Mather, whose billings increased by $2 billion during her tenure. (Harvard Business School teaches a bestselling case study on leadership based on her tactics.) Now she has turned to educating women on how to become business leaders.

Her book, “I’d Rather Be In Charge,” includes valuable insights about reputation-building in the workplace.

Reputation is Something You Build Deliberately

“Reputation is the glue that holds relationships together. It’s an outward assessment of who is in there.”

“Reputation is not something you are assigned at work: you learn to build it deliberately. To change the…view of you they’re holding, you may need to be aggressive about engaging in reputation-changing actions or words.”

Reputations are Constantly Revived

“Ironically, even a mediocre reputation that’s widely known is better than “Who?” because an inadequate reputation can always be represented with no time diverted to being introduced. That’s what most well-known products go through during their brand cycle – a constant series of reintroductions.”

“Reputations ebb and flow. If yours is at low tide, keep your eyes on the horizon. Many a brand has been resurrected from the depths or given new life through an improved reputation and wide recognition.”

Happy holidays.