Posts Tagged ‘Shannon M. Wilkinson’

Building a Reputation: Patagonia’s Ascent to the Summit of Corporate Social Responsibility

Wednesday, May 9th, 2012

Yvon Chouinard, the 73-year-old founder of outdoor apparel brand Patagonia, has published a new book, The Responsible Company: What We’ve Learned From Patagonia’s First 40 Years. Chouinard offers not just a story about how to create a responsible company, it is also a story about creating a company that is known for that responsibility.

A Passion Project

Patagonia’s beginnings can be traced back to a California falconry club, where a young Chouinard discovered his love of climbing. Unsatisfied with the equipment available for climbers, he began making his own. He and his new wife Malinda soon ventured into apparel, founding Patagonia in 1972. “The point was not to focus on making money; focus on doing things right, and the profits would come,” according to a 2007 Fortune cover story. That mentality has been a defining part of the company’s image.

Environment First

Patagonia became a leader in environmental responsibility by giving it an equal priority to profits—reportedly without sacrificing profits. In 1985 the company began donating one percent of its revenue to environmental organizations, a move that has since inspired more than 1,400 companies to join its 1% For the Planet initiative. It was also one of the first companies to switch to more environmentally friendly organic cotton, despite its higher costs.

Limitations

Following accelerated growth spurred by the unintended trendiness of its brand, Patagonia’s limits were revealed when the early 1990s recession hit. Growth skidded to a halt and the company was forced to lay off a fifth of its employees. Rather than yielding to the economic circumstances, however, Chouinard doubled down on his original mission. “I decided the best thing I could do was to get profitable again, live a more examined corporate life and influence other companies to do the same,” he told the Wall Street Journal‘s Seth Stevenson.

Beyond Transparency

Since that crisis Patagonia has placed even more emphasis on its environmental agenda. Chouinard started “The Footprint Chronicles,” a soul-searching online project dedicated to “exhaustively cataloging the environmental damage done by his own company,” as the WSJ describes it. Taking a stance against consumerism, last holiday season Patagonia even ran a Black Friday ad asking people to buy less of its products. At the same time Chouinard’s perspective is rubbing off on other larger corporations.

Through all of this Patagonia has been consistently reported as profitable, despite its large donation programs, the extra costs it imposes on its supply chain and other activities whose direct effect on the bottom line would seen to be negative. And other companies have seen the value in Patagonia’s approach. The Wall Street Journal details how even Walmart turned to Chouinard, seeking his advice and working with Patagonia to form the Sustainable Apparel Coalition, which has attracted other top brands.

Sanford I. Weill Sets the New Tone for the 1%

Thursday, November 10th, 2011

Sanford I. Weill, the former chairman and chief executive of Citigroup Inc., has stepped forward to set the new tone for how the 1% will conduct themselves in the Occupy Wall Street era.

Weill and his wife have put their $88 million Central Park West penthouse on the market and will donate the proceeds to charity. According to this article in today’s Wall Street Journal, they plan to downsize to a smaller apartment in the building.

It is “a pretty good time” for wealthy Americans “to be quiet,” he told Journal reporter Josh Barbanel. The Weill’s building was one of several CEO residences in NYC picketed by well-organized protesters several weeks ago.

Look for Weill’s action, and the publicity around it, to be followed by many more CEO’s, particularly in the financial services industry. He has ushered in the new era for the high net worth: low-key, more philanthropic and far less ostentation.

Bank of America’s Reputation Suffers

Tuesday, November 1st, 2011

Bank of America’s failed attempt to charge a $5 ATM usage fee to customers – officially retracted today – shattered any feelings of goodwill many of them once felt toward the conglomerate. It also showed how out of touch the bank’s leaders are. BOA didn’t realize that unhappy customers have the power to force a bank to change its policies (and more) using social media to communicate their outrage.

Everyone makes mistakes. Customers will forgive an honest one. But BOA’s customers felt hoodwinked. BOA was no match for the response a 22-year old customer (working two part-time jobs) created on Change.org, an online activist organization I blogged about recently.

Here are the full details about how she did it. Every bank CEO and senior management should read it.

Google’s New Algorithm: A Good Thing

Sunday, February 27th, 2011

The votes are in. Google’s new algorithm is a good thing. (That’s the secret formula Google uses to rank websites, determining which ones end up high on search engine results.)

The biggest losers are content farms, sites that churn out thousands of mediocre articles and videos utilizing popular words and topics. Content farms dominate the top of Google results, which enable them to attract lucrative advertising. Along the way, they frustrate people looking for higher quality content. Now, an estimated 12% of them will be cleared out from the top of searches.

Wired summed up the situation well. The Atlantic proclaimed the new system ”much, much better.” New York Magazine’s Daily Intel commentary provides insight into the major players in the content farm arena (including AOL).

My takeaway? Creating quality content is the best strategy for maintaining a credible online presence. If your online image is important to you, focus on substance, not SEO. SEO will come naturally. Ultimately, quality will trump quantity.

Sidney Harman on (the lack of importance of) reputation

Tuesday, December 14th, 2010

Sidney Harman’s take on the importance of reputation is notable.

Harman is 92, far wealthier than any of us — and probably in better health.  After buying Newsweek for $1 earlier this year, he merged it with Tina Brown’s Daily Beast, creating The Newsweek Daily Beast Company. Before the deal went through, his wife expressed concern over the hit his reputation would take if the merger fails.

“You don’t develop a reputation that permits you to survive against this high level of doubt if reputation is what you worry about,” he told Vanity Fair’s John Heilpern.

 “….If I do indeed have this great reputation, in large measure it’s because I’ve never given a goddamn about it.”