Posts Tagged ‘reputational risk’

Private Banks Behind the Curve on Social Media

Tuesday, March 27th, 2012

A survey just released by Assetinum finds that many if not most private banks are behind the curve regarding the use of social media.

As Sonia Kolesnikov-Jessop reports in today’s New York Times: “The results are surprising, when placed against the preferences of the banks’ clients. According to recent research conducted by Scorpio Partnership, a consulting firm, and sponsored by Standard Chartered Private Bank and SEI Global Wealth Service, more than 40 percent of high-net-worth individuals younger than 50 viewed social media as an important channel for communicating with their banks.”

Some banks worry that being more active on social media increases their reputational risks. Assetinum Managing Partner Benjamin Manz disagrees. “Reputational risks can best be avoided if banks are prominently present on social media channels and can react to accusations,” he noted.

Manz’s opinion echoes our views. Last week we blogged about the recent Goldman Sachs debacle that erupted after a departing senior executive wrote a widely-discussed Op-Ed piece pillorying the firm. (He has since met with publishing houses to negotiate a book deal.) To recap:

“As Smith’s fierce criticism went viral its buzz handily drowned out his former employer’s rebuttal. Goldman Sachs would have been better prepared to meet that firestorm had it cultivated a strong social media presence….But with virtually no online engagement, and offering no more than a basic rebuttal, one of Wall Street’s most powerful firms was relegated to the sideline.”

Is the private banking industry destined to follow Goldman’s lead?

“Reputational Risk” Major Concern of Corporate Boards, News Media

Thursday, June 2nd, 2011

“Reputational risk”  is the second most common concern of corporate boards, according to the Second Annual Board of Directors Survey published by EisnerAmper.  This is an excerpt from their summary of key findings on the issue:

“Reputational risk has overtaken regulatory compliance risk as their primary concern. Directors identified the various risks that were most important to their boards with 69 percent identifying reputational risk as most important. This percentage skyrockets with the addition of their concerns about the elements of reputational risk including IT risk, product risk, outsourcing risk, privacy and data security, and risk due to fraud.”

Companies are not the only ones concerned. The news media is an increasing target of privacy invasions that impact its reputation for privacy protection. Last night, Judy Woodruff interviewed a range of experts on the issue.

Online privacy and security are growing issues that have no clear solution. What might emerge as safer options? Less online communication and more reliance on face to face, phone (and Skype) contact…less emailing of sensitive documents and a return to offline delivery systems…and less online storage of anything you want kept confidential. It’s a radical notion. But if reputational risk is on your mind, it might be a strategy worth pursuing.

“Reputational tax” cited by Julian Assange in Forbes interview

Monday, November 29th, 2010

Andy Greenberg’s November 29, 2010 Forbes interview with Julian Assange opens with a description of the WikiLeaks founder as “the prophet of a coming age of involuntary transparency.”

Assange gives the the word ”reputation” a new twist in the interview, which took place earlier this month in London. “In the struggle between open and honest companies and dishonest and closed companies, we’re creating a tremendous reputational tax on the unethical companies,” he said.

Elsewhere in the article, James Lewis, a cyber security fellow and director for a Washington, D.C. think tank, referred to the “reputational risk” WikiLeaks poses for companies whose internal documents it leaks.

“Involuntary transparency” and ”reputation issues” promise to be growing issues in 2011. We will also be hearing more about “reputation tax” and “reputational risk.”