Posts Tagged ‘Authenticity’

Building a Reputation: Patagonia’s Ascent to the Summit of Corporate Social Responsibility

Wednesday, May 9th, 2012

Yvon Chouinard, the 73-year-old founder of outdoor apparel brand Patagonia, has published a new book, The Responsible Company: What We’ve Learned From Patagonia’s First 40 Years. Chouinard offers not just a story about how to create a responsible company, it is also a story about creating a company that is known for that responsibility.

A Passion Project

Patagonia’s beginnings can be traced back to a California falconry club, where a young Chouinard discovered his love of climbing. Unsatisfied with the equipment available for climbers, he began making his own. He and his new wife Malinda soon ventured into apparel, founding Patagonia in 1972. “The point was not to focus on making money; focus on doing things right, and the profits would come,” according to a 2007 Fortune cover story. That mentality has been a defining part of the company’s image.

Environment First

Patagonia became a leader in environmental responsibility by giving it an equal priority to profits—reportedly without sacrificing profits. In 1985 the company began donating one percent of its revenue to environmental organizations, a move that has since inspired more than 1,400 companies to join its 1% For the Planet initiative. It was also one of the first companies to switch to more environmentally friendly organic cotton, despite its higher costs.

Limitations

Following accelerated growth spurred by the unintended trendiness of its brand, Patagonia’s limits were revealed when the early 1990s recession hit. Growth skidded to a halt and the company was forced to lay off a fifth of its employees. Rather than yielding to the economic circumstances, however, Chouinard doubled down on his original mission. “I decided the best thing I could do was to get profitable again, live a more examined corporate life and influence other companies to do the same,” he told the Wall Street Journal‘s Seth Stevenson.

Beyond Transparency

Since that crisis Patagonia has placed even more emphasis on its environmental agenda. Chouinard started “The Footprint Chronicles,” a soul-searching online project dedicated to “exhaustively cataloging the environmental damage done by his own company,” as the WSJ describes it. Taking a stance against consumerism, last holiday season Patagonia even ran a Black Friday ad asking people to buy less of its products. At the same time Chouinard’s perspective is rubbing off on other larger corporations.

Through all of this Patagonia has been consistently reported as profitable, despite its large donation programs, the extra costs it imposes on its supply chain and other activities whose direct effect on the bottom line would seen to be negative. And other companies have seen the value in Patagonia’s approach. The Wall Street Journal details how even Walmart turned to Chouinard, seeking his advice and working with Patagonia to form the Sustainable Apparel Coalition, which has attracted other top brands.

Fake Online Consumer Reviews Attract F.T.C. Scrutiny

Friday, January 27th, 2012

Fake online consumer reviews on Amazon and other sites have attracted the scrutiny of the Federal Trade Commission.

Online consumer review sites flummox many business owners – and consumers. That’s because there is no way to prove if a good, bad or indifferent review is legitimate or written by a company owner, employee or competitor. Contributors often post anonymously.

“Some [companies] exalt themselves by anonymously posting their own laudatory reviews. Now there is an even simpler approach: offering a refund to customers in exchange for a write-up,” reports David Streitfeld in a New York Times tech piece.

He cites Bing Liu, a computer science professor at the University of Illinois at Chicago, who is devising mathematical models that can unmask fake product endorsements.

 Readers’ comments like this one are especially thought-provoking: 

“My employer creates software applications for websites that allow companies to automatically generate profiles and use those profiles to create fake reviews. I can’t tell you the name but we are one of the top WCM [web content management] companies world-wide and have over 500 customers who use our products. Using sophisticated techniques the “reviews” generated are unique and seem quite real but, in fact, are not. Surprisingly many of our customers use our products to generate comments and reviews for news articles (especially political news articles concerning the upcoming election). The U.S. Army uses our product to add positive comments to articles associated with the war in Afghanistan.”

Something tells me David Streitfeld is going to be writing about WCM companies next.

Anthony Bourdain’s Authenticity

Wednesday, September 14th, 2011

Earlier this week Ecco, an imprint of Harper Collins, announced a deal for culinary TV star and author Anthony Bourdain. He will select 3-5 books annually from any authors he wishes, forming his own line of Ecco books. Why Bourdain? In a world that champions authenticity, he is the real thing. The Ecco deal will expand his large audience further. It will bring his authors to the attention of new readers. Ecco will profit from increased exposure.

Bourdain burst into the public eye in 1999 with his infamous late-‘90s New Yorker article, Don’t Eat Before Reading This. It was a hilarious look at the underbelly of restaurant kitchens and the culinary industry.

His subsequent book, Kitchen Confidential: Adventures in the Culinary Underbelly, made him a star. Bourdain was named Food Writer of the Year in 2001 by Bon Appétit magazine. In 2008, he was inducted into the James Beard Foundation’s Who’s Who of Food and Beverage in America. He has won numerous other awards and written more books, as well as articles for  The New York TimesThe TimesThe Los Angeles TimesThe Observer, the Financial TimesTown & Country and others. Bourdain has inspired, hosted and starred in a variety of TV shows. On his current, Emmy Award winning No Reservations program, he travels the world exploring exotic food.

Bourdain is profane, fond of insulting fellow celebrity chefs and frank about his former drug use and addiction issues. He can be obnoxious: he isn’t for everyone. He is also immensely creative, funny and entertaining.

Much is said now about the value of authenticity. Anthony Bourdain embodies it. That may be the secret to his broad appeal and to his success.

Yahoo CEO Carol A. Bartz’s Dismissal Email Sparks Debate

Thursday, September 8th, 2011

After being fired by phone while on vacation days ago, Carol A. Bartz, Yahoo’s CEO, sent an email to 13,400 employees announcing she had been dismissed.  Her candid action has sparked a dialogue among top management experts that will undoubtedly continue.

Some view it as the wave of the future: a future of authenticity, transparency and honesty. Others say her obligation was to place Yahoo first and predict her actions will harm the company.

“In the upper echelons of corporate America, executives are forever leaving to pursue urgent opportunities, develop important new ventures or, that old standby, spend more time with their long-neglected families,” said David Streitfield in today’s New York Times. “Hardly anyone ever admits to being sacked.”

He predicts unvarnished comments like Ms. Bartz’s will become more common.  “Chief executives are increasingly conscious of their personal brand and how it can diverge from the corporate brand,” he said.

Many differences in opinion regarding the appropriateness of disclosing once-private information are generational. If you are over 40, your tendency is…not to. Under 40 and you are more relaxed about it. Under 30?  Full disclosure.

Most boards of public companies still consist of people over 40. That makes it unlikely that many other CEO’s will follow Bartz’s lead.

Authenticity: Here to stay?

Monday, August 8th, 2011

Authenticity is the new buzz word.  

It’s everywhere you look. Lucky Peach, David Cheng and McSweeny’s wildly popular new food magazine, devotes an entire article by Todd Kliman to it.

 Food blogger Tora Estep says he addresses three questions about authenticity in food: how you do you define it? Where do you find it? When you do, how do you know it is it? Which, when you think about it, applies to everything regarding authenticity.

Last week Chris Brogan blogged about it. Brogan is a widely-respected business constant and co-author of the New York Times bestselling book Trust Agents: Using the Web to Build Influence, Improve Reputation and Earn Trust.  He thinks attempts at authenticity are heavy-handed (inauthentic?). Instead, he suggests people aim to be helpful.

“Present your most helpful side to the people who need it and do so with as much genuine interest in other people’s success as you can possibly muster,” he said. “Be clear and disclose [biases that influence your opinion].” That can apply to businesses, too. His full post is worth reading

In 2009, Seth Godin described authenticity as doing what you promise, “not being who you are.”

In our online reputation management glossary, we define authenticity as “the quality of being genuine; a valued quality among bloggers and the larger online community.”

Trustworthiness is another definition of authenticity. Post debt-debacle, that is something we all would welcome more of now, wouldn’t you say?