Robin Hood: Building a Better Gala

Posted by Shannon M. Wilkinson, May 18th, 2012

The annual Robin Hood gala raises more money than other event in the country—despite being only 24 years old and not having ties to any of the most well-known charitable organizations. It is innovative in its fundraising techniques (guests can make pledges during the event through electronic devices at their tables) and savvy in its promotion and programming (it boasts an impressive list of A-list celebrities every year). But underlying those traits is a clear commitment to its mission and transparency in how it uses its funds—board members pay all costs associated with the gala and grants are based on an objective mathematical model.

Attendees can trust that their donations will be used fully and effectively, and that translated into a $57.4 million night for the foundation on Monday.

No White Lies: Yahoo and the Importance of Accuracy

Posted by Shannon M. Wilkinson, May 15th, 2012

Yahoo CEO Scott Thompson’s departure reminds us just how relevant—and delicate—credibility and a sense of authenticity are.  One line on his resume, in which he incorrectly claimed to have earned a computer science degree, resulted in his dismissal. Hedge fund Third Point uncovered the inaccuracy via a “a rudimentary Google search,” making this controversy a powerful example of why executives must be sure that all information that they make available to the public is honest and factual. Driving the point home even more sharply, he won’t be receiving a severance package.

Opinions on the issue vary. On Forbes.com, Davia Temin said that, if this was an isolated “little lie,” he should be off the hook. “Let’s hope the Yahoo board has the courage to stand up to bullying by the dissidents and not fire its CEO over a minor technicality,” wrote Businessweek’s Larry Popelka.  Jena McGregor weighed in on the Washington Post’s PostLeadership blog:

“In the end, it doesn’t really matter how great Thompson’s experience in his former jobs might have been, or who may have first cast doubt on his resume, or how disruptive his departure could be at a company that has had six CEOs (four designated and two interim) in five years. When credibility is called into question, everything else comes second.”

Interim (and likely permanent) CEO Ross Levinsohn, who previously served as its global media head, offers a new vision for Yahoo’s future. Reestablishing the company’s identity and reputation when internet hubs are declining in importance will be a daunting task, but Levinsohn appears intent on moving ahead. “In spite of the very bumpy road we’ve traveled, we are achieving genuine and meaningful successes in the marketplace every day and heading in the right direction,” he told Yahoo’s employees on Sunday.

A Bad Reputation, But a Strong One

Posted by Shannon M. Wilkinson, May 11th, 2012

The New York Times’ Media Decoder points out the not entirely surprising fact that News Corp. has seen it profits increase despite the phone-hacking scandal and will stand behind its Chairman, Rupert Murdoch. After all, the company has reveled in its role as the hooligan of the media industry. It’s interesting to consider how a similar situation would play out in other prominent companies—the comparatively small-scale Jayson Blair scandal nearly toppled the Times.

Building a Reputation: Patagonia’s Ascent to the Summit of Corporate Social Responsibility

Posted by Shannon M. Wilkinson, May 9th, 2012

Yvon Chouinard, the 73-year-old founder of outdoor apparel brand Patagonia, has published a new book, The Responsible Company: What We’ve Learned From Patagonia’s First 40 Years. Chouinard offers not just a story about how to create a responsible company, it is also a story about creating a company that is known for that responsibility.

A Passion Project

Patagonia’s beginnings can be traced back to a California falconry club, where a young Chouinard discovered his love of climbing. Unsatisfied with the equipment available for climbers, he began making his own. He and his new wife Malinda soon ventured into apparel, founding Patagonia in 1972. “The point was not to focus on making money; focus on doing things right, and the profits would come,” according to a 2007 Fortune cover story. That mentality has been a defining part of the company’s image.

Environment First

Patagonia became a leader in environmental responsibility by giving it an equal priority to profits—reportedly without sacrificing profits. In 1985 the company began donating one percent of its revenue to environmental organizations, a move that has since inspired more than 1,400 companies to join its 1% For the Planet initiative. It was also one of the first companies to switch to more environmentally friendly organic cotton, despite its higher costs.

Limitations

Following accelerated growth spurred by the unintended trendiness of its brand, Patagonia’s limits were revealed when the early 1990s recession hit. Growth skidded to a halt and the company was forced to lay off a fifth of its employees. Rather than yielding to the economic circumstances, however, Chouinard doubled down on his original mission. “I decided the best thing I could do was to get profitable again, live a more examined corporate life and influence other companies to do the same,” he told the Wall Street Journal‘s Seth Stevenson.

Beyond Transparency

Since that crisis Patagonia has placed even more emphasis on its environmental agenda. Chouinard started “The Footprint Chronicles,” a soul-searching online project dedicated to “exhaustively cataloging the environmental damage done by his own company,” as the WSJ describes it. Taking a stance against consumerism, last holiday season Patagonia even ran a Black Friday ad asking people to buy less of its products. At the same time Chouinard’s perspective is rubbing off on other larger corporations.

Through all of this Patagonia has been consistently reported as profitable, despite its large donation programs, the extra costs it imposes on its supply chain and other activities whose direct effect on the bottom line would seen to be negative. And other companies have seen the value in Patagonia’s approach. The Wall Street Journal details how even Walmart turned to Chouinard, seeking his advice and working with Patagonia to form the Sustainable Apparel Coalition, which has attracted other top brands.

Bank of America Takes Lead in Search for Finance Industry’s New Identity

Posted by Shannon M. Wilkinson, May 7th, 2012

Bank of America has hired WPP to handle its brand advertising, replacing BBDO. The bank will be replacing their slogan (“Bank of Opportunity”) as part of a large-scale brand re-positioning.

As one of the largest marketers in the country, BofA will be leading the financial industry’s struggle to find a new public identity. Many other companies will be looking for cues on how to shift their own strategies as the bank’s new strategy is unveiled.